Hickory Hills Apartments & Townhomes

Reviews

• ★ ★ ★ ★ ★
  My husband and I have lived here for 6 yrs. The only problems I have noticed are problems created by the tenants themselves examples dirty laundry rooms, garbage disposal areas or litter, ect...The grounds are kept nice it is like living in a country setting, tenants can always walk around for exercise outside or use the inside facilities and feel safe. While also being close to every type of store, restaurant, theatre ect.. you may want. The maintenance crew are very polite and very prompt. We love to swim at the pool in the summer and have noticed that a playground is being installed also. The office staff has always been polite and knowlegeable. The rent is reasonable right now and we hope we can continue to afford it, getting older this is always a worry anywhere. There are always upgrades being made. I feel that this is a wonderful place to live.
  By nana dro1, November 02, 2017
• ★ ★ ☆ ☆ ☆
  I lived at Hickory Hills for a couple of years, and while my stay at my actual apartment was relatively OK, most of the interactions I had with the apartment complex left more to be desire. After I moved out of Hickory Hills, I received a letter at my forwarding address. Someone else in the household saw the letter, and took it upon themselves to call Hickory Hills to get more information about the letter, because they didn’t understand it, which is understandable considering they weren’t involved with the lease or apartment in any way. The individual who the person at my household spoke with identified themselves as a manager of Hickory Hills. I assumed the manager would provide generic information related to the letter, as it is a letter that is sent to most tenants after they move out. However, the manager also provided the caller with specific information related to my specific apartment, and even asked them to deliver me a message. Knowing the conversation between the third party and the manager took place was troubling enough for me, but as I learned more about the content of the conversation, I was disheartened to find out the manager lied and exaggerated their claims. Since the third party wasn’t privy to anything about the apartment, the manager was able to make these statements unchallenged. It’s shameful that a manager would abuse their power and conduct themselves in such an unprofessional manner. Additionally, privacy and confidentiality of any tenant, whether they are current, former, or potential tenants should be of the absolute and utmost importance to a landlord, and those who represent the apartment complex. Something I have a hard time understanding is that if the information the manager provided to the third party was true, why did I only find out about the issues by the third party months later, and not by Hickory Hills? I never received any sort of notice from Hickory Hills regarding my security deposit, or even about deductions from my security deposit that Hickory Hills felt I was responsible for. Coincidentally, the information provided to the third party regarding damages I supposedly caused while living there were the same issues the leasing agent mentioned to me during a tour of the complex before I was a tenant. The apartments that had these upgrades were rented at a “premium” compared to apartments that weren’t yet upgraded. I had an apartment that was yet to be upgraded, and not subjected to the premium. The last winter I lived at Hickory Hills, an alarm sounded in the main corridors of my building. The majority of the tenants in my building contacted the after-hours operator - some multiple times - and the operator stating maintenance was on the way, a good amount of time passed with no indications anyone was really on their way. Due to the fact that we didn’t know what was causing the alarm, the tenants evacuated our building. Another tenant chose to call 911, and first responders were on the scene within minutes. It took some time for the firefighters to sweep the building to determine there was no immediate danger, and to reset the alarm before we were given the “all clear” to return to our apartments from the frigid cold. No one from maintenance was ever in sight. Although within a day or two, we could see maintenance was hard at work with the alarm that likely caused the evacuation. Exposed wires were hanging from the ceiling in the corridor. I was amazed that we never heard anything from anyone at Hickory Hills about the cause of the alarm, even if it was a false alarm. I even raised concerns with the executive manager of Hickory Hills who works at the corporate office of their parent company, Deerfield Management Group, yet I was never even dignified with a response. Hickory Hills seems more concerned with violating the privacy and confidentiality of their tenants, keeping the security deposits of their tenants, and remaining absolutely mum regarding safety issues. It’s no wonder that when I moved out of my apartment that 3/4 of my floor was vacant.
  By E S, October 27, 2017

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